1. Where do you ship?

Currently, Porsil LLC ships only within the United States.
We do not offer international shipping at this time.

  1. How long does shipping take?

Orders are typically processed within 1–2 business days after payment is confirmed.

Estimated delivery time is 3–7 business days, depending on your location and the shipping carrier.

  1. Which carriers do you use?

We work with reliable shipping carriers including:

UPS

USPS (United States Postal Service)

FedEx

The carrier used may vary depending on the delivery address and package size.

  1. Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number so you can monitor the status of your delivery.

  1. Can I return a product?

All products sold on our website are considered final sale.

We do not accept returns or exchanges for reasons such as change of mind or personal preference.

  1. What if my product arrives damaged or defective?

If your item arrives damaged or defective, please contact us within 7 days of receiving your order.

When contacting us, please include:

Your order number

A description of the issue

Photos showing the defect or damage

Our support team will review the case and may offer a replacement or refund if the defect is confirmed.

  1. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

Once an order has been processed or shipped, we may no longer be able to modify or cancel it.

  1. What payment methods do you accept?

We accept major payment methods supported on our website, including common credit and debit cards and other secure payment options available at checkout.

  1. How can I contact customer support?

If you have any questions or need assistance, please contact us:

Address: 612 NW 44th St, Seattle, WA 98107

Email:
corey@porsil.com

support@porsil.com

Phone:
(339) 800-6856